Frequently Asked Questions

Not sure which product to buy? Here are the five certificates CHP Canada offers.

 

Certificate TYPE ITC- NHP ITC- EXPORT ONLY ITC- GMP CFS CFS-INGREDIENTS
DESCRIPTION

International Trade Certificate (ITC) is a document that Health Canada used to issue, which speaks to the regulatory status of a natural health product in Canada and/or the Canadian manufacturing, packaging and/or labelling site of such products. Please note that CHP Canada only issues International Trade Certificates for natural health products. ITCs are not issued for any other type of product. ITC-NHP: Comes with a cover letter from Health Canada stating that CHP Canada is an authorized third party issuer of ITCs.

*See Sample*

International Trade Certificate for EXPORT ONLY (ITC-EXPORT) is a document that Health Canada used to issue, which speaks to the regulatory status if the Canadian manufacturing, packaging and/or labelling site of such products. It is for products that are not sold in Canada, only exported.

Please note that CHP Canada only issues International Trade Certificates for natural health products. ITCs are not issued for any other type of product.

*See Sample*

Certificates of GMP Compliance contain information regarding the site license holder, as well as where natural health products are manufactured, labelled and packaged. They also list the date of expiry for the site license and the site license number. These documents are considered to be ITCs, although titled otherwise, and when issued by CHP Canada, come with a cover letter from Health Canada. GMP: Comes with a cover letter from Health Canada stating that CHP Canada is an authorized third party issuer of ITCs.

*See Sample*

A Certificate of Free Sale (CFS) is a product-specific/ingredient-specific document issued by CHP Canada, which attests to the product being compliant and freely sold with Canadian laws and regulations.

*See Sample*

A Certificate of Free Sale (CFS) Ingredients is a product-specific/ingredient-specific document issued by CHP Canada, which attests to the product being compliant and freely sold with Canadian laws and regulations.

This CFS attests to the product being freely sold and includes ingredients, dosages and route of administration.

*See Sample*

IS AN NPN,DIN,DIN-HM OR MEDICAL DEVICE LICENCE REQUIRED YES NO NO YES YES
IS A SITE LICENCE OR MEDICAL DEVICE ESTABLISHMENT LICENCE REQUIRED? YES YES YES YES YES
IS PRODUCT BRAND NAME REQUIRED? YES YES NO YES YES
ARE INGREDIENTS REQUIRED? YES YES NO NO YES

GENERAL QUESTIONS

1. What is the difference between an International Trade Certificate (ITC) and a Certificate of Free Sale (CFS)?  Which one should I purchase?
2. Does CHP Canada issue Certificates of a Pharmaceutical Product (CPP)?
3. Does a Certificate of Free Sale (CFS) or International Trade Certificate (ITC) issued by CHP Canada have an expiration date?
4. Can I obtain an International Trade Certificate (ITC) or Certificate of Free Sale (CFS) in advance of knowing which country we will be exporting our product to?
5. Does CHP Canada provide the service of having certificates legalized?
6. I found an error on my Certificate.  Will CHP Canada re-issue me a new one?
7. I have special instructions/wording/requests regarding my order.  How do I inform CHP Canada using the online system?

8. Does CHP Canada allow for international shipping?

 

PRICING AND PAYMENT PROCESS

1. How much does each certificate cost?
2. Is there a difference in price between a Certificate of Free Sale (CFS) and an International Trade Certificate (ITC)?
3. Do you offer any discounts?
4. What is the pricing for Medical Devices?

RUSH PROCESSING

1. Does CHP Canada have a rush processing for orders?
2. How fast is rush processing?
3. How much does rush processing cost?

INTERNATIONAL TRADE CERTIFICATES

1. What type of International Trade Certificates (ITC) do you issue?
2. Does CHP Canada use the Licensed Natural Health Products Database (LNHPD) to verify the ingredients and amounts that are provided to issue the International Trade Certificate of Natural Health Products?
3. Do the International Trade Certificates (ITC) issued by CHP Canada differ in any way to those issued previously by Health Canada?
4. Who can apply for an International Trade Certificate (ITC)?
5. What are Certificates of GMP Compliance and are they considered International Trade Certificates (ITCs)?
6. What should I expect to receive with my International Trade Certificate (ITC)?
7. If my site license is about to expire, but I have received an extension from NNHPD, can the extended date be listed on the ITC?
8. If I am importing Natural Health Products into Canada for the purpose of export, can I apply for an International Trade Certificate (ITC)?

CERTIFICATES OF FREE SALE

1. Does CHP Canada issue Certificates of Free Sale (CFS) for foods and other products that are not considered health products?
2. I have a number of products that I want included on my Certificate of Free Sale (CFS).  Will you issue individual certificates or are they all included on one certificate?
3. What information do I need to submit to obtain a Certificate of Free Sale (CFS)
4. Do you customize Certificates of Free Sale (CFS) or do you have a standard template?
5. I have a health product that is only manufactured in Canada, but not sold here.  1) Can I obtain an export certificate? and 2) What type of export document would be most appropriate?
6. What type of Medical Devices do you issue Certificates of Free Sales (CFS) for?
7. What is a CFS- Ingredients?

GLOBAL AFFAIRS CANADA LEGALIZATION SERVICES

1. Does CHP Canada offer Global Affairs Canada Legalization services?
2. How much is the Global Affairs Canada Legalization?
3. Does the performance standard change when adding the Global Affairs Canada Legalization?

REQUIREMENTS FOR CERTIFICATES

SITE LICENCES

1. What is a Health Canada Site Licence?
2. Is it required that I have a valid Site Licence?
3. What if I do not manufacture, package or label my product, I have a contractor?

PHOTOCOPIES

1. Do you offer photocopies of notarized certificates?
2. What is the value/purpose of an export certificate photocopy?

PERFORMANCE STANDARDS AND ISSUANCE OF CERTIFICATES

1. Does CHP Canada have a performance standard for issuing certificates?
2. I often require certificates even faster than the 10 business day performance standard.  Is it possible to receive it sooner?
3. How will I know that CHP Canada is working on my certificates?  Do I need to follow up?

CERTIFICATE ACCEPTABILITY

1. Does CHP Canada guarantee that my certificates will be accepted?
2. Should I provide feedback to CHP Canada if my certificate is not accepted?
3. Are there Canadian economic sanctions that may restrict international trade to certain countries?

DRAFTS

1. Can I view my certificate before purchasing?

2. Can I download a copy of my draft certificate before purchase?

3. Am I allowed to send a copy of a draft export certificate to a client or third party?

4. How do I make changes to my certificate if there is an error or correction?

5. How do I purchase a certificate after I am happy with the draft?


GENERAL QUESTIONS


1. What is the difference between an International Trade Certificate (ITC) and a Certificate of Free Sale (CFS)?  Which one should I purchase?

An International Trade Certificate (ITC) is a document that Health Canada used to issue, which speaks to the regulatory status of a natural health product in Canada and/or the Canadian manufacturing, packaging and/or labelling site of such products. Please note that CHP Canada only issues International Trade Certificates for natural health products. ITCs are not issued for any other type of product.

*Please note- The wording of the ITC document CANNOT be changed or altered under any circumstances. Please ensure with the foreign regulator and/or client that you are ordering the correct certificate before purchase.

A Certificate of Free Sale (CFS) is a product-specific/ingredient-specific document issued by CHP Canada, which attests to the product being compliant and freely sold with Canadian laws and regulations. CHP Canada issues Certificates of Free Sale for the following types of health products:

  1. Natural health products (NHPs)
  2. Over-the-Counter products (OTCs)
  3. Disinfectant
  4. Medical devices
  5. Low-risk veterinary health products
  6. 6. Ingredient (in natural health products)

In the case of a natural health product, it is best to discuss with the foreign regulator as to which type of certificate they will accept (i.e. ITC or CFS).

2. Does CHP Canada issue Certificates of a Pharmaceutical Product (CPP)?

CHP Canada does not issue Certificates of Pharmaceutical Product (CPP).  A CPP is a document issued by Health Canada’s Health Products and Food Branch Inspectorate (HPFBI) that establishes the status of the pharmaceutical, biological, radiopharmaceutical or veterinary product listed and the good manufacturing practice (GMP) status of the fabricator of the product.  If you are interested in obtaining a CPP, click here for more information:  http://www.hc-sc.gc.ca/dhp-mps/compli-conform/licences/directives/gui-0024_doc-eng.php

3. Does a Certificate of Free Sale (CFS) or International Trade Certificate (ITC) issued by CHP Canada have an expiration date?

No expiration date is listed on either a Certificate of Free Sale or International Trade Certificate.  In certain cases, foreign regulators insist that an expiration date be listed on a Certificate of Free Sale.

4. Can I obtain an International Trade Certificate (ITC) or Certificate of Free Sale (CFS) in advance of knowing which country we will be exporting our product to?

No. All certificates are issued per product, per country.  CHP Canada requires that the customer provide the name of the country to which the product will be exported to at time of purchase.

5. Does CHP Canada provide the service of having certificates legalized?

Yes. All International Trade Certificates (ITCs) and Certificates of Free Sale (CFSs) issued by CHP Canada come notarized.  Any further authentication or legalization requirements that may need to be met are the responsibility of the applicant.

6. I found an error on my Certificate.  Will CHP Canada re-issue me a new one?

No. It is the applicant's responsibility to ensure that the information entered is accurate and there are no typos or grammatical mistakes. CHP Canada will not re-issue new certificates if errors are found post-purchase.

7. I have special instructions/wording/requests regarding my order.  How do I inform CHP Canada using the online system?

CHP Canada has added a comments box, which can be used during purchase.  Please use this comment box to communicate any requests (otherwise certificate will be issued as ordered).

8. Does CHP Canada allow for international shipping?

No. Unfortunately, CHP Canada cannot offer shipping to other countries.  All orders must be shipped to a Canadian Address.


PRICING AND PAYMENT PROCESS


1. How much does each certificate cost?

All of CHP Canada’s certificates are $199 per product/certificate (+ applicable taxes).  This includes the cost of issuing the certificate, notarizing the certificate and express mailing the package to you.

**Please note that certificates requested for the same product and same country later will be subject to the $199 (+ applicable taxes) fee or $99 (+ applicable taxes) if the bulk discount rate is applicable..

Certificates of Free Sales (CFS) for medical devices are subject to different prices dependent on the type.  Please see below for the pricing structure.

2. Is there a difference in price between a Certificate of Free Sale (CFS) and an International Trade Certificate (ITC)?

No. Both CFSs and ITCs are the same price $199 per product/certificate (+ applicable taxes).  Please see below for the pricing structure for medical devices.

3. Do you offer any discounts?

YYes, we offer a bulk discount.  If you are purchasing ten (10) or more certificates at a time, you are eligible for our bulk discount of $99/product/certificate (+ applicable taxes).  The bulk discount rate is applicable for any combination of certificates as long as the number of certificates purchased within one order is ten or more**The bulk discount rate is not applicable over the span of different orders. (If ordering 10 or more certificates, the discount will be applied. Please note that when it is in your cart, the discount will not show up until payment stage.)

4. What is the pricing for Medical Devices?

Depending on the type of medical device, prices for Certificates of Free Sale vary.  Please see the table below prior to making your purchase.

Medical Device Type Price (+ applicable taxes)
Class I $199
System $199 for all device names listed on license
Test Kits $199 for all device names listed on license
Medical Device Family
Group of medical devices made by the same manufacturer, that differ in only shape, colour, flavour or size, that have the same design and manufacturing process, and have the same intended use.  Products can be sold individually, and therefore we charge per product/per certificate.
$199 per device name listed on license
Medical Device Group
Device groups are devices that are listed and packaged together to meet a specific purpose. All Device Names listed under the license are composed of a collection of medical devices, such as a procedure pack or tray that is labelled and sold under a single name. Devices licensed in a medical device group cannot be sold outside the group- as such we list all products listed in a device group under one certificate.
$199 for all device names listed on license
Medical Device Group Family
Collection of medical device groups that are made by the same manufacturer, have the same generic name specifying their intended use, and differ only in the number and combination of products that comprise each group.
$199 per device name listed on license
Single Medical Device $199 per device name

RUSH PROCESSING


1. Does CHP Canada have a rush processing for orders?

Yes. CHP Canada is pleased to offer our new service of 3 day rush processing.

2. How fast is rush processing?

Rush processing will be offered at 3 business days from the date of order, shipped via FedEx priority overnight.

3. How much does rush processing cost?

3-day rush processing costs $100 per certificate.

*If there is a high demand, rush processing may not always be available, please check-ordering site for details.


INTERNATIONAL TRADE CERTIFICATES


1. What type of International Trade Certificates (ITC) do you issue?

CHP Canada issues three types of ITCs:

  1. International Trade Certificates of Natural Health Products – issued for natural health products that have a natural product number (NPN) or drug identification number for homeopathic medicines (DIN-HM) and are manufactured, labelled and packaged in sites that hold a valid site license.

  2. International Trade Certificate (Export Only) – Yes, CHP Canada does issue International Trade Certificates for Export Only. Export Only ITCs are only available for products that are manufactured in Canada but are not sold in Canada.  These certificates can only be issued for products that:  1) would be considered a natural health product and 2) are not sold in Canada (i.e. they are manufactured in Canada for the sole purpose of export).

    **Please note that since Health Canada stopped issuing these certificates, they do not come with a cover letter from Health Canada, unlike the International Trade Certificates of Natural Health Products and Certificates of GMP Compliance noted in question #1 above.

  3. Certificates of GMP Compliance – contains information on the site license holder, site information, site license number and the date of site license expiry.  The country of export does not need to be provided to obtain this type of certificate since it does not list it.

Both of these certificates come notarized, along with a cover letter from Health Canada stating that CHP Canada is an authorized third-party issuer of these certificates.

2. Does CHP Canada use the Licensed Natural Health Products Database (LNHPD) to verify the ingredients and amounts that are provided to issue the International Trade Certificate of Natural Health Products?

Yes, CHP Canada verifies all information provided to populate an International Trade Certificate of Natural Health Products by checking the LNHPD.

**License holder is responsible for ensuring that the information posted on the LNHPD is correct. If the license holder finds mistakes related to the product license on the LNHPD, the license holder should contact Health Canada directly. CHP Canada is not responsible for any inaccuracies that may be found on the LNHPD and will only attest to the information provided on the LNHPD.  Please note, there have been several instances where the LNHPD has been incorrect, please ensure to provide CHP Canada with the most updated product license.

**Please note that CHP Canada reserves the right to make any changes to the information an applicant submits on an ITC template if the information contradicts the LNHPD. In such cases, CHP Canada will contact the applicant to let them know of the changes prior to issuance of the certificate.

3. Do the International Trade Certificates (ITC) issued by CHP Canada differ in any way to those issued previously by Health Canada?

No. ITC forms contain exactly the same information and are formatted in the same style as the ones formerly issued by Health Canada.  We have chosen to keep our ITC template consistent with that Health Canada used to ensure that our certificates continue to be recognized and accepted by foreign authorities.  These certificates come attached with a cover letter from Health Canada stating that CHP Canada is an authorized third-party issuer of ITCs.

4. Who can apply for an International Trade Certificate (ITC)?

The applicant must be located in Canada.  If the applicant is not the product licence holder or have legal responsibility for the product, a letter from the product licence holder or person/company with legal responsibility for the product authorizing the applicant to export the product must accompany the application.

**Please note: For Certificates of GMP Compliance, only the site license holder may request this certificate.

5. What are Certificates of GMP Compliance and are they considered International Trade Certificates (ITCs)?

Certificates of GMP Compliance contain information regarding the site license holder, as well as where natural health products are manufactured, labelled and packaged.  They also list the date of expiry for the site license and the site license number.  These documents are considered to be ITCs, although titled otherwise, and when issued by CHP Canada, come with a cover letter from Health Canada.

6. What should I expect to receive with my International Trade Certificate (ITC)?

Along with receiving a signed and notarized International Trade Certificate (ITC) for your product, you will also receive a cover letter issued by Health Canada stating that CHP Canada is an authorized third-party issuer of ITCs.

7. If my site license is about to expire, but I have received an extension from NNHPD, can the extended date be listed on the ITC?

If formal documentation from Health Canada (i.e. letter/fax/email) stating that the company has been granted an extension as to the validity of their site license is provided to CHP Canada, the new date can be included on the ITC.

8. If I am importing Natural Health Products into Canada for the purpose of export, can I apply for an International Trade Certificate (ITC)?

No.  CHP Canada does not issue certificates for products that are imported for the purposes of export only.  Natural Health Products that are imported into Canada for the purposes of sale in Canada must be fully compliant with the Natural Health Product Regulations and possess pre-market authorization in the form of a valid NPN or a DIN-HM.


CERTIFICATES OF FREE SALE


1. Does CHP Canada issue Certificates of Free Sale (CFS) for foods and other products that are not considered health products?

At this time, CHP Canada does not issue Certificates of Free Sale (CFS) for foods or other products (i.e. cosmetics) that are not considered health products.

2. I have a number of products that I want included on my Certificate of Free Sale (CFS).  Will you issue individual certificates or are they all included on one certificate?

Please note that CHP Canada’s pricing structure is such that the cost per certificate is per product, per country (i.e. if you are looking to purchase a Certificates of Free Sale (CFS) for five products all for the same country, you will be charged for five products). It is CHP Canada’s policy to issue individual Certificates of Free Sales for each product.

**CHP Canada recognizes that some foreign regulators prefer all products to be included on one certificate. If this is the case, please do the following: Purchase individual CFS's for each of the products and before payment, include a request in the comments box to issue one CFS for the products you have purchased (please do so by specifying the name of each product).

** Please note that if this request is not included in the comments box, CHP Canada will issue individual CFS's for each of the products purchased and will not re-issue certificates.

3. What information do I need to submit in order to obtain a Certificate of Free Sale (CFS)?

Product Type

Minimum Acceptable evidence to support a CFS

NHP

Site License number + Natural Product Number  (if available)

OTC /Disinfectant

Establishment License number  + Drug Identification Number (if available)

Low-risk veterinary health product

Establishment License number + Notification Number

Medical Devices

Medical Device Establishment License + Medical Device License (if applicable)

Ingredient (in natural health products)

Ensure inclusion on the NHPD Ingredients Database + Natural Product Number or Drug Identification Number (if available) + Site License or Establishment License

4. Do you customize Certificates of Free Sale (CFS) or do you have a standard template?

Yes. CHP Canada has developed a standard Certificate of Free Sale (CFS) template, which includes the following: product name, license number, country of import and the site/establishment license details recognizing that certain foreign regulators request specific wording, CHP Canada will try to accommodate requests if they are included in the comments box at the time of purchase.  CHP Canada will review the requested wording and will determine if it can be included.

**Please note: if this request is not included in the comments box at the time of purchase, CHP Canada will issue a standard CFS and will not make additions or revisions after payment is processed.

5. I have a health product that is only manufactured in Canada, but not sold here.
5A) Can I obtain an export certificate? and
5B) What type of export document would be most appropriate?

Yes, you can only obtain a “International Trade Certificate (ITC) Export Only” (if your product meets the definition of a natural health product as per the Natural Health Product Regulations).  These certificates are only for products that would fall under the definition of a natural health product in Canada, but are not sold in Canada (and therefore do not have an NPN).  They come with a cover letter stating that the product has been manufactured for the purposes of export only.  CHP Canada would require a valid site license and/or drug establishment license number in order to issue such a certificate.

Please note: Unfortunately, Certificates of Free Sale or regular International Trade Certificates are not available without an NPN/DIN.

6. What type of Medical Devices do you issue Certificates of Free Sales (CFS) for?

CHP Canada issues CFSs for Class I, II, III and IV medical devices.  CHP Canada does not issue CFSs for export-only medical devices or those exempt from Section V of the Medical Device Regulations.

7. What is a CFS- Ingredients?

A new type of certificate of free sale is being offered that includes further details about a product on the normal Certificate of Free Sale. New information includes: Ingredients, dosage form, route of administration, and exporter information.


GLOBAL AFFAIRS CANADA LEGALIZATION SERVICES


1. Does CHP Canada offer Global Affairs Canada Legalization services?

Yes. In addition to our notarized Export Certificates, customers have the option to add Global Affairs Canada Legalization to their certificate for an added charge.

2. How much is the Global Affairs Canada Legalization?

The Global Affairs Canada (GAC) Legalization is $125 for up to 10 certificates. For example if you order one GAC legalization add-on, it will cost $125. However, but if you order 10 or less GAC legalization add-ons it will still cost only $125. 

3. Does the performance standard change when adding the Global Affairs Canada Legalization?

Yes, the regular standard of 8-10 business days is extended to allow for the GAC legalization. It requires 7 additional business days to fulfill a GAC legalization per order, moving the performance standard to 15-17 business days.


REQUIREMENTS FOR CERTIFICATES


When ordering an Export Certificate, all required information must be present at time of order. Please make sure you can check the box for each certificate requirement prior to ordering and be prepared to upload content on to your account.

Certificate of Free Sale
(CFS)
International Trade Certificate
(ITC)
International Trade Certificate – Export Only
(ITC – Export Only)
(ITC – Export Only)
Certificate of Good Manufacturing Practices
(GMP)
CFS for Medical Devices

Product Brand Name in Canada

Product Name in Export Country

NPN#, DIN#, Product Licence

Valid HC Site Licence

Product Brand Name in Canada

Product Name in Export Country

NPN#, Product Licence

Valid HC Site Licence

Product Brand Name in Canada

Product Name in Export Country

NPN#, Product Licence

Valid HC Site Licence

Valid HC Site Licence

Product Brand Name in Canada

Product Name in Export Country

Medical Device Establishment Licence (MDEL)* #,

*Class 1 Devices

Valid HC MDEL Licence

 


SITE LICENCES


1. What is a Health Canada Site Licence?

Health Canada Issues a variation of GMP (Good Manufacturing Practices) Compliance in a document entitled a Site Licence. Site Licences are used to verify and issues export certificates.

2. Is it required that I have a valid Site Licence?

Yes. You MUST have a valid Health Canada Site Licence. It is mandatory for us to verify and issue your export certificate. This applies to CFS, ITC- NHP, ITC- Export Only, and GMP Certificates. If the site license has been renewed, please provide us with a pdf copy.

3. What if I do not manufacture, package or label my product, I have a contractor?

No problem. We require a copy of your contract manufacturer’s valid Site Licence, and a signed permission letter on the contact manufacturer’s letterhead confirming they are your contractor and consent to see their Site License.

Also, if you are procuring an export certificate for a client, we will also require a permission letter for use of the NPN/DIN stating that they have given you permission to obtain certificates for those products they have licenced.

TEMPLATE FOR CONTRACT MANUFACTURER/PACKAGER/LABELLER:

To be printed on (Site Licence Holder) company letterhead

Date:

Subject:  Permission to list site license

To whom it may concern:

(Site Licence Holder Company Name), located at (address) (Site License #: ______) confirms that they manufacture, package and label (your company name)'s natural health products.

 

Signed by (Licence Holder Company Name), Representative

TEMPLATE FOR NPN/ DIN Permission:

To be printed on (NPN/DIN Licence Holder) company letterhead

Date:

Subject:  Permission to use NPN/DIN

To whom it may concern:

(Licence Holder Company Name), located at (address) (NPN/DIN #: ______) confirms that they give permission for (your company name)to obtain an export certificate for their product(s).

 

Signed by (Licence Holder Company Name), Representative

 


PHOTOCOPIES


1. Do you offer photocopies of notarized certificates?

Yes, CHP Canada offers photocopies of our Export Certificates for an added cost.

2. What is the value/purpose of an export certificate photocopy?

The photocopies of certificates are only for internal record keeping purposes. CHP Canada Export Certificate Photocopies are NOT for exporting or distributing purposes. They are solely intended for internal record keeping or receipt of purchase. They come as a colour photocopies, however they do not show the embossed notary stamp and they come with a clearly labeled “COPY” stamp.


PERFORMANCE STANDARDS AND ISSUANCE OF CERTIFICATES


1. Does CHP Canada have a performance standard for issuing certificates?

Yes, CHP Canada has a performance standard of ten (10)-business days.

2. I often require certificates even faster than the 10 business day performance standard.  Is it possible to receive it sooner?

CHP Canada understands that your certificate requests are often critical and urgent.  However, due to our high volume of orders and commitment to ensuring accuracy, we can only commit to our ten (10)-business day performance standard.

3. How will I know that CHP Canada is working on my certificates?  Do I need to follow up?

As soon as CHP Canada receives payment for a certificate order, the 10-day clock begins from that day.  CHP Canada strongly discourages applicants from calling or emailing to receive an update on their order as this can result in delays.  Customers will receive an email informing them when the order is shipped.


CERTIFICATE ACCEPTABILITY


1. Does CHP Canada guarantee that my certificates will be accepted?

CHP Canada cannot guarantee the acceptability of certificates by foreign regulators and/or border service authorities.  The applicant is responsible for talking to the foreign regulator/border authorities prior to ordering certificates to determine if they accept export certificates and if so, what type of information needs to be provided.

2. Should I provide feedback to CHP Canada if my certificate is not accepted?

Yes, please provide this information to CHP Canada’s Trade Certificate Program Coordinator. This information will be conveyed to Health Canada.

3. Are there Canadian economic sanctions that may restrict international trade to certain countries?

Yes, there are and it is the responsibility of the applicant to ensure that they comply with any Canadian and/or international trade laws (i.e. sanctions against Iran).  Please find more information on Canadian Economic Sanctions here: http://www.international.gc.ca/sanctions/index.aspx?lang=eng&menu_id=1&view=d


DRAFTS


1. Can I view my certificate before purchasing?

Yes, in the “Cart”, there is a button labelled “download draft”. Click on the “download draft” and it will open in a new tab.

2. Can I download a copy of my draft certificate before purchase?

Yes, you can download a copy of your draft certificate by entering the “Cart” page and clicking on the “download draft” button. Under each product added to your cart there is a “download draft” button. You can click on this button and a draft version of your certificate will pop up in another tab on your browser. If this does not open when you click download draft, ensure your pop-up blocker is temporarily disabled.

3. Am I allowed to send a copy of a draft export certificate to a client or third party?

Yes. However, these drafts are not to be copied or reproduced. They are also not valid until signed and notarized. It is illegal to forge, or represent an unsigned or invalidated certificate as valid.

4. How do I make changes to my certificate if there is an error or correction?

Simply remove that product from your cart, by clicking the “Delete” button. Return to “My Sites/Facilities” or “My Products” page, click the “Edit” button next to your site or product and make the desired changes. Then click on the product you wish to purchase “CFS, ITC-EX, ITC-NHP or ITC-GMP” and add to your cart again.

5. How do I purchase a certificate after I am happy with the draft?

After you have reviewed your draft and are happy with the certificate, enter back to the cart page and click the “Checkout” button.

 
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